Tag: AI Tech for Product Reviews

[ad_1] Amazon, in August, began integrating use of artificial intelligence for its reviews. (Photo: Bloomberg) Spencer Soper Shopping on Amazon.com Inc. has long entailed scrolling through pages and pages of often redundant customer feedback. In an effort to make the task less onerous, the company in August began using artificial intelligence to convert billions of reviews into brief summaries consisting of a few sentences apiece.    As is often true with generative AI, the results aren’t perfect. In some cases, the summaries provide an inaccurate description of a product. In others, they exaggerate negative feedback. This ... Read more